Jess Miller

Background

About Jess Miller

C-Suite Media Operations Executive for launching and scaling multi-sector initiatives in virtually structured global environments. Thriving as much in the fast-paced environments of DirectTV and HBO Max as in the established cultures of AT & T and Warner Bros Discovery (WBD), for over 15 years, Jess Miller has led global media operations for top-tier video streaming products such as CNN+, Discovery+, TNT Sports, etc. His best-in-class operational integration strategies successfully executed some of the largest media company mergers in recent history: Warner Bros & Discovery Warner Bros & AT & T DIRECTV & AT & T. In 2021, the Warner Bros Discovery (WBD) post-merger leadership team hand-selected him as their second executive hire to stand up HBO Max, an internal startup. In this Head of Global Operations role, he defined the operational strategies across product, tech, and distribution. Having recently finished his tenure at Warner Bros, Jess is investigating executive operations opportunities for a digital or tech-focused, direct-to-consumer business supporting: Product/Project Management Revenue Operations Customer Service/Customer Experience Payment Operations Media Operations Business Operations. A forward-thinking, transformational leader, Jess harnessed the power of market headwinds to drive competitiveness and continuous improvements across complex global functions aligning diverse stakeholders to deliver successfully: Product Launches Service Enhancements Digital/Technical Innovation. SELECT CAREER WINS: The marketing operations strategy he created for HBO Max surpassed corporate targets, securing 70M+ subscribers. Building and leading WBD’s global CX organization across dozens of products, 46 markets, and 50+ languages. Transformation of WBD from a siloed, 100-year-old, distributor-focused business. Creating WBD’s strategy roadmap enables the consolidation of all streaming products across the enterprise. Development of AT & T’s Industry-Leading Retention Program, leveraging ML/AI-driven “next-best-action-engine” (NBAE) technologies. Mr. Miller’s experience extends beyond the media industry, with career roots established in finance. This unique background makes him a "hand-in-glove" fit for both C-Suite and Board Advisory roles that require expertise in: Streaming Video Telecom Media Customer Experience Product Management Project Management Jess is on LinkedIn to extend his professional and executive network. To connect, feel free to drop a note of introduction to his email: jessmarshallmiller@gmail.com.