Jess Nunez

Background

About Jess Nunez

I am an experienced Support Director and Customer Success Manager with over twenty years of expertise in web development and customer service. I thrive on finding solutions to technical challenges, am dedicated to the success of those I work with, and have maintained a personal customer satisfaction rating of 99.7%. I am solution and customer success-oriented, inclined to identifying and implementing resolutions personally rather than delegating problems to others to solve. I enjoy developing internal processes aimed at improving workflow and team efficiency. Recent projects I have worked on to this end include- Systems for new hires to improve training and the onboarding process - Custom-built monitoring and alerting tools - Internal training courses and documentation - Scripts and programs that automate tedious and time-consuming tasks I am committed to continuous personal growth and training, to the support of my team, and always to positive customer experiences. My technical experience includes- HTML5 / CSS3 - PHP and WordPress - JavaScript and jQuery - JSON and XML - Bash, Python, Yaml - Rest API and Postman - MySQL - SSL management - DNS management - Version control (Git)- wpcli and SSH - WordPress plugin and theme development - Team collaboration tools including Slack, Trello, Asana, and Teamwork - Client management and retention - Cross-department collaboration to anticipate and meet customer needs - Debugger extraordinaire