Jess Proctor

Background

About Jess Proctor

I'm the Mary Poppins of your work day. I fly in, find the true problem, help you fix the issue so you can work smarter, not harder, and then fly on to the next project. I inspire, teach, and encourage colleagues to be effective and efficient changemakers by adopting a continuous improvement mentality while using 7 Step Problem Solving Process methodology. Since March 2020 the world has taught us to pivot, change, adapt. All skills I’ve excelled at and where I do my best work. I am a key driving force in two areas - a change maker and a community organizer - let me expand on each. With almost 25+ years in operations and a passion for working smarter not harder, I leverage Lean Six Sigma Green Belt methodologies and other process improvement tools to successfully lead process improvements, people, projects, and strategic efforts. As a strong people leader, cross-functionally reducing pain points, increasing efficiency, and promoting positive change is my jam. Most recently, meeting organizational goals, deadlines and budgets, I had the pleasure of leading current and future state analysis of merging billing systems for a key software acquisition. Additionally, working on dozens of process improvement changes resulting in annual savings of over $250k. My favorite project was ensuring client satisfaction while transitioning from snail mail to digital logo approval. As a people leader I am committed to mentoring, growing, and teaching colleagues to be their very best. COMMUNITY ORGANIZER Supporting my community in various roles I promote change and relationship building. Through Girl Scouts (year 10!) I encourage young women to be leaders, change makers, and world thinkers as a troop co-leader, we've completed numerous badges as well as our Bronze Award - a focus on conserving the endangered New England Cottontail rabbits. With the First Congregational church I lead the Mission Social Witness team where I take on an activist role for Social Justice issues, including climate change. Spearheading a large Earth Day community event provided tips on how to take care of our environment. Specialties: Operations, Change management, Process Improvement, People Leader, Community Building, PERSONAL TRADEMARKS:~Aims for excellence, drives for success ~Contagious optimist ~Positive and personable, champion of fun ~Critical thinker and proponent of working smart ~Life-long learner and new skill enthusiast ~Head for business, heart for people “Be the woman who fixes another woman’s crown without telling the world it was crooked.”