Jesse Baumgartner

Background

About Jesse Baumgartner

I bring to the table over 20 years of service in the U.S. intelligence community, where I built a career as a highly trained and accomplished analyst in threat intelligence and cybersecurity. This foundation has equipped me with a deep understanding of complex security environments, the ability to synthesize and act on critical data, and the discipline to drive results under pressure.Building on that experience, I have spent the past two years as a Customer Success Manager, supporting both Federal and commercial clients. I manage a portfolio exceeding $3M in Annual Recurring Revenue (ARR) and have consistently maintained retention rates above 80%, ensuring long-term customer success and measurable business impact.Beyond account ownership, I have led initiatives to scale and strengthen operations, including authoring Standard Operating Procedures (SOPs), creating a company-wide training university for customers and employees, and mentoring new CSMs in product knowledge and organizational best practices. These efforts have improved efficiency, accelerated adoption, and built stronger internal teams.I am a staunch advocate for my customers' needs, and thrive at the intersection of customer advocacy, cybersecurity expertise, and business growth. I take a measured, multifaceted approach to driving adoption, reducing risk, and uncovering expansion opportunities. Looking ahead, I am eager to continue leveraging my background in intelligence and cybersecurity, combined with my success in client-facing roles, to deliver lasting value and growth for both customers and organizations.