Jesse Benge
Mcr Ops Manager Service Assurance at At&t
Based in Richmond, United States
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Seniority
Manager
Department
Operations
Location
Richmond
Industry
Telecommunications
Company size
180K
Contact information
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j•••••••@att.com
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Background
About Jesse Benge
As an MCR Operations Manager at AT & T, over the past 2.5 years, the focus has been on delivering robust service assurance and process optimization. By managing onboarding and offboarding workflows and troubleshooting complex system challenges, the team has enhanced operational efficiency and user satisfaction. Additionally, tailored decision-support methodologies were developed to empower data-driven strategies. Previous roles, including Tier 1.5 Network Engineer at AT & T, strengthened expertise in IT service management and network security. Proficiency in tools like Proofpoint and Cisco Firepower supported secure protocol implementations, while collaboration with cross-functional teams optimized data accessibility. With a commitment to leveraging cutting-edge technology, the mission remains to drive impactful IT solutions in dynamic environments.
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