Jesse Cottrell

Background

About Jesse Cottrell

As a Service Desk Analyst I at Firelands Health, I provide IT services in a healthcare environment, including basic to advanced troubleshooting, resolving technical issues, and ensuring customer satisfaction. I have over 2 years of work experience in IT and customer service, having previously worked as a Team Lead at Sam's Club, where I supervised and trained staff, handled inventory and sales, and maintained quality standards. I have an Associate's of Applied Business in Computer Information Systems - Network Communications from Lorain County Community College, where I learned the fundamentals of network design, administration, and security. I also hold multiple certifications, such as Client Pro, Network Pro, and CompTIA A+, that demonstrate my skills and knowledge in computer hardware, software, and networking. I am a competent and reliable IT professional, with strong problem-solving, communication, and customer service skills. I am passionate about technology and its applications in healthcare, and I am committed to delivering high-quality IT solutions that support the mission and goals of Firelands Health.