Jesse Jackson
Director of Customer Service at Biote
Based in Lewisville, United States
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Seniority
Director
Department
Customer/Client Service
Location
Lewisville
Industry
Wellness and Fitness Services
Company size
327
Contact information
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j•••••••@biote.com
Phone
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Background
About Jesse Jackson
VALUE PROPOSITION I am highly effective in customer success operations, with experience delivering results providing support to customers, building relationships, and sustaining growth. My goal is to join a world-class organization in a position leading Customer Service operations.SUMMARY Engaging customer service leader possessing a winning blend of expertise in relationship management, resulting in increased client satisfaction. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with customer needs. LEADERSHIP HIGHLIGHTS With Coach-Net, managed as many as 100 contact center employees providing 24/7 support. Over three years, reduced the call abandonment rate from the high 30s to less than 10%. As Manager of Customer Support with TraXtion, directs a three-person team in the investigation and resolution of hardware and software issues reported by phone, chat, and email. Addressed a backlog of 164 open cases older than 14 days down to 27. Reduced the average response time from 57 seconds down to 12 seconds.Specialties: Customer Success, Voice of the Customer, Client Issue Resolution, Revenue Growth, Team Leadership, Call Center Operations, Data Analytics
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