Jesse Ketell

Background

About Jesse Ketell

Jesse Ketell Leader | IT Administrator | Skills Coach ketelljesse@gmail.com Is your staff supporting your customers at a high level of performance? If the answer is no. Allow me to help you. Equipped with over 15 years experience as a IT Technician and 20 years of team leadership, I can help. Skills including: Team leadership/building, customer experience improvement, business culture, KPI’s, analyzation, balancing, in addition to training with: customer experience, problem solving, teamwork, and skills with Sales, net promotion, Microsoft Office, NaaS, IoT, VoIP, Local Area Networks, WAN, Mobil Hotspots, Wireless Cellular, Software Troubleshooting, SaaS, VPN, Cloud, and Remote Management. Strongest attributes are problem solving, detail oriented, and customer centric. Major Accomplishments: • Recognized for next level customer service and was asked to train all employees in the district. Created a deck, hand-outs, engagement awards, and trained everyone in the district resulting in a 30% increase in customer satisfaction. • Increased data attachment sales in the district from 42% to 89% by hosting monthly training for employees within the district, improving knowledge on products/services, key words for problem identification, and recognized top performing team members. • Aided customers in: Microsoft Word/Excel/Power Point, Android, IOS, POS, applications, software integration, handheld devices, pc/laptop set-up/troubleshooting, networking, and Quality experience improvement. Value Propositions: Known for my "Problem Solving" skills and Customer Service. With my wide breadth of IT knowledge and Management, I am able to apply my learned lessons to solving a variety of issues in an expedient manner. My approachable personality allows me to connect, build trust, and confidence in my abilities. This trait has been key to my successful career. I am always the Go-To person at work and in my personal life. My innovative mindset enables me to coach and mentor my stakeholders. Peers and customers use me as a "Sounding Board" to answer questions and set directions. I enjoy being a customer advocate and providing a solution based service.