Jesse McCall

Background

About Jesse McCall

I coach individuals and organizations through the process of improvement. This includes the data-driven identification of strategic improvement priorities, the development of operational systems to support improvement, and the building of practical improvement capability necessary for staff to get results that matter. I also have extensive experience coaching organizations to engage clinical staff to reduce burnout and foster joy in work. I joined IHI in 2007 and over my tenure have designed, executed, and evaluated programs and projects around the world. I'm also a Teaching Fellow at The Harvard T.H. Chan School of Public Health. Every day I pragmatically apply expertise in practical application of the science of improvement, staff engagement and wellness, program and product development, marketing and communications, customer relationship management, and large-scale initiative operations. I received my undergraduate degree in Business Administration from Northeastern University in Boston and MBA at the UMASS Amherst Isenberg School of Management.