Jesse Munoz

Background

About Jesse Munoz

PROFESSIONAL QUALIFICATIONS: • Highly skilled in maintaining, analyzing, troubleshooting, and repairing desktop/ Laptops, hardware, software and peripherals • In-depth knowledge of documenting and upgrading hardware and software systems • Hands-on Active Directory experience in creating user accounts; including user rights, security and groups creation • Able to train employees; identify, analyze, and repair product failures • Able to be flexible, ‘think outside the box’, a motivated self-starter • Able to demonstrate effective oral and written communication skills on all levels • Over 13 years of experience performing 2nd and 3rd level desktop support in a corporate environment • Demonstrated ability to determine and recommend products or services suitable to the user requirements • Over 15 years of customer service in a corporate environment