Jesse Russell

Background

About Jesse Russell

As an Operations Manager at InformData, I lead a team of 8 Operations Supervisors and 80+ field employees in the Southeast market, overseeing the delivery of high-quality legal research services to our clients. I have over 15 years of experience in the legal services industry, with a strong background in operations management, coaching, communication, and organizational leadership. My core competencies include building high-performing teams, driving efficiency and productivity, managing vendor relationships, and implementing change initiatives. I use advanced metrics and analytics to track and optimize key performance indicators, such as hit rate, turn around time, defect rate, accuracy rate, on time delivery, demand, and output. I also collaborate with internal and external stakeholders to ensure alignment of goals, expectations, and standards. My mission is to empower my team and enable them to deliver exceptional results to our clients.