Jesse Snow

Background

About Jesse Snow

I build CX and Support teams that save millions, drive loyalty, and scale with clarity and precision. With 10+ years of experience across fintech and higher education, I’ve led post-sale operations that streamline workflows, reduce friction, and deliver measurable results. At a fintech startup later acquired by Invesco, I built the customer support function from scratch—launching onboarding and escalation processes that supported 100+ enterprise clients. At SNHU, I scaled a pilot into a 30+ person global support team, reducing ticket volume by 25% while improving internal SLA adherence and stakeholder satisfaction. At SNHU, I supported a Salesforce org deprecation initiative that saved the university $1M annually and led the transition of internal operations procedures to our global support branch in the Philippines, resulting in 50% human capital savings. At RedBlack, I led a company-wide Salesforce Service Cloud implementation that unified support, account management, and sales processes, improving visibility and workflow efficiency across teams. My work blends systems thinking with a bias for execution. From automating triage workflows to restructuring cross-functional service models, I focus on building scalable infrastructure that enables teams to perform at their best—especially in high-growth, high-change environments. Specialties: CX & Support Strategy | Process Design | Workflow Automation | Team Scaling | Salesforce Service Cloud | Lean Six Sigma | SaaS & Higher Ed Ops | Global Team Management | Cross-Functional Leadership