Jessica E.

Background

About Jessica E.

Experienced Quality Improvement Manager specializing in Healthcare organizations. I manage programs that run operational efficiency and consistency. Review and revise of policies, procedure and SOP. Pursuit of workplan metrics and data collection methods for accurate trending reports. Analyzation of performance metrics. Knowledge expert for continuous improvement. Compliance officer. Experienced Audit Manager. Managing a team of Auditors to achieve quality metrics and continuous improvement. Training, coaching and mentoring employees. Experienced Program and Project Manager with a demonstrated history of working in the information technology and services industry. Process Improvement with Project Management Certification and Six Sigma Black Belt. Design and Development of a project maintaining ROIs and analyzing for success. Skilled in Long Term Care Insurance, Health Insurance, MCO, Analytical Skills, Customer Service, and Customer Relationship Management (CRM). Strong business development professional. Experience in CMS, HEDIS, NCQA, and CAHPS.