Jessica Higgins

Background

About Jessica Higgins

Currently serving as a Lending & Risk Specialist at Libro Credit Union, contributing to enhanced financial literacy and fraud prevention for clients. With over ten years in financial services, my focus remains on delivering tailored lending solutions and leveraging governance, risk management, and compliance (GRC) expertise to strengthen client trust and satisfaction. A growing passion for protecting owner's financial well-being has helped me safeguard owner assets through fraud prevention education. My comprehensive general banking knowledge supports personalized strategies, ensuring client satisfaction and trust. Previous experience as an Owner Experience Supervisor honed leadership and coaching skills, fostering team growth and operational efficiency. Adept at identifying and addressing resource gaps, resulting in impactful policy creation. Motivated by the mission to enhance financial well-being, leveraging expertise in risk management and cybersecurity to drive responsible banking practices. The biggest contribution I make to any team or organization is my intense commitment to high standards of work, and accountability for my success and the success of any team I am a part of. I am a goal oriented critical thinker who is passionate about any work that serves the financial wellbeing of others. I am incredibly self-directed and have a proven track record of giving and receiving direct and valuable feedback on both customer service experiences and process improvements that enhance the service I provide to owners I work with, and my colleagues.