Jessica Marques

Background

About Jessica Marques

I’m an experienced Success Account Manager and Customer Operations specialist with a strong track record supporting SaaS companies and startups across Latin America. Over the past 5+ years, I’ve managed B2B customer portfolios, led retention and expansion strategies, delivered onboarding, and built trust-based relationships across diverse segments—always focused on driving real business value and long-term growth. Skilled in managing 30+ client portfolios in fast-paced, digital-first environments Remote collaboration experience with global teams—especially in Australia Proficient in Customer Success, Account Management, Strategic Communication, and QBRs I’m deeply interested in ethical technology, emerging trends in AI and automation, and how customer experience contributes to business sustainability. I thrive in teams that value curiosity, autonomy, and collaborative learning. Currently based in Brazil and open to opportunities to collaborate in international contexts—especially with mission-driven companies focused on tech, innovation, and customer impact.