Jewel Smith

Background

About Jewel Smith

With over two and a half years at UICGS / Bowhead Family of Companies, I've honed my technical support skills, ensuring my colleagues experience minimal downtime and receive efficient problem resolution. My mission aligns with the organization's emphasis on operational excellence and customer satisfaction. I bring a diverse perspective to our help desk, leveraging my expertise in ServiceNow and Active Directory to improve our IT processes. In my current role as a Help Desk Administrator, I've managed and resolved a high volume of tickets, achieving a 98% resolution rate within Service Level Agreements. My daily responsibilities include first-line support, collaborating with IT teams, onboarding new team members, and maintaining comprehensive documentation. These experiences have sharpened my abilities in technical support and team collaboration, equipping me to contribute significantly to any IT environment.