Jhing Lising

Background

About Jhing Lising

Senior Team Lead – Invoice to Cash Credit Management Johnson & Johnson Global Services | April 2024 – Present * Approve comprehensive annual credit assessments for customer accounts, ensuring accurate sales order release decisions.* Oversee credit limit and risk category approvals to effectively manage financial exposure and support organizational stability.* Review and approve month-end financial reports for both Credit Management and Customer Masterdata Teams, ensuring compliance with internal and external SOX controls.* Lead a team of 15 professionals, including 3 Team Leads, 5 Senior Analysts, and 7 Analysts, fostering a high-performing, collaborative environment.* Serve as ITC Credit Management Lead for the EMEA, ANZ, SEA, and North Asia regions, managing operations and ensuring smooth credit management processes across diverse markets. Achievements:*APPLAUSE - CREDO AWARD – Awarded for exceptional performance in ITC Credit Management at Johnson & Johnson.(2022)*BRAVO Gold AWARD – Earned the prestigious award for outstanding contributions of ITC Credit Management to ITC organization at Johnson & Johnson (2023).*Most Improved Collector – Recognized for outstanding performance and improvement in HBIO US Outbound Collections (May 2006).*Heavy Hitter Nomination – Acknowledged for exceptional contribution to collections performance in HBIO US Outbound Collections (February 2007).*Dream Team Member – Selected as a key contributor to the high-performing team in HBIO US Outbound Collections (March - May 2006).*Customer Experience Best – Awarded for exemplary customer experience in May, June, and July 2007.*Devised WOW Card – Created a customer engagement tool, later adopted by HBIO US Outbound Collections (July 2007).*Excellence in Quality Calls – Recognized for maintaining superior quality in customer calls, as monitored by HSBC.*BIG WOW Q3 2007 – Honored for consistently delivering calls with exceptional customer experience.*SRA Awardee – Recognized for outstanding performance in Credit Management, Shell Shared Services Asia (December 2008).*SRA Awardee – Recognized for continued excellence in Credit Management, Shell Shared Services Asia (October 2009).