Jhonathan Sanchez

Background

About Jhonathan Sanchez

Graduated in advertising, specializing in the discipline of Online Marketing. Implementing Creative Ideas in Digital Environments. As a Recommendation Search Operations Quality Assurance professional at TikTok, I am responsible for increasing the number of double-reviewed and recommended content items, reducing potential risks through daily work, improving the quality and safety of content, and completing product function optimization iterations. I also work closely with supervising departments to improve working standards for projects and am skilled at providing judgment and feedback in unsure cases. Additionally, I am experienced in successfully addressing sensitive issues related to child exploitation, religious and political views, violence, and adult and sexual content. Previously, as a Quality Control professional at Cognizant in Ireland, I analyzed data accuracy and reliability, checked cases reviewed by the team, provided shadowing to under-performers and new hires, and proactively identified trends and found solutions. In my role as a Content Moderation & Process Executive at Cognizant, I made decisions regarding accuracy from multiple sources of data, adhered to process quality metrics, identified issues or inconsistencies in data, communicate with colleagues and customers, made outbound phone calls to business representatives, and provided a professional face of the company to customers.