Jihed Chafi

Background

About Jihed Chafi

As a senior Production and Architecture lead, I assure the delivery of stable and resilient high performance deployments of advanced software solutions in both project and production environments. I oversee architecture design, ensure non functional readiness, and shape deployment strategies for mission critical implementations. I also serve as a trusted advisor, working closely with clients and internal teams and guide the problem-solving coordination with technical and functional actors. • Managing end to end technical delivery from defining non functional requirements and sizing hardware to overseeing deployment, health checks and performance tuning. • Acting as a design advisor for multiple clients, ensuring production stability and architectural alignment with evolving product. • Serving as the main contact for complex troubleshooting of production outages, focusing on problem resolution, long term stability and client satisfaction. • Collaborating with product owners, developers and client services teams to address issues and help shape roadmap priorities. • Promoting knowledge sharing and continuous improvement through documentation, support articles, training material and delivering technical sessions for clients, partners and internal staff. • Animating workshops and leading discussions, to ensure clear communication and alignment among diverse stakeholders. • Staying curious about technical topics, especially cybersecurity and its impact on architecture and production resilience.