Jijnasa V.

Background

About Jijnasa V.

Enthusiastic professional with over 4 years of experience in application support, customer support and technical troubleshooting. I excel in managing, and maintaining applications, and I am passionate about leveraging my skills to enhance user experiences. Seeking a position as a Support Analyst to contribute to innovative solutions and ensure optimal application performance. ACCOMPLISHMENTS: • Created & Maintained knowledge base in confluence, resulting in a 20% reduction in support requests at Jitterbit • Increased resolution rate by resolving 80% of client issues on first contact & minimizing the escalations at Metasense • Achieved an increase of 25% CSAT scores by proactively resolving issues, effective communication at Drivercheck • Identified & resolved more than 80% of application bugs & issues, and minimizing the impact on users at Jitterbit TECHNICAL SKILLS: • Working knowledge of Microsoft office Applications (MS Word, Excel, PowerPoint, Outlook, SharePoint & OneDrive) • Solid hands-on knowledge on JIRA, ServiceNow, Azure AD, Salesforce, Outlook & Azure Virtual Desktops • Experience in Python, HTML, XML, & experience with GitHub, version control & software development life cycle • Strong knowledge of Windows7/10, Windows Server 2012 & 2016, Exchange, Slack, ServiceNow, Microsoft Teams • Deep understanding of cloud-based Microsoft Office 365 Applications, Active Directory, MFA, VPN, LAN & Office 365 PERSONAL TRAITS: • Excellent corporate core competencies including customer focus, communication, collaboration and ownership • Strong customer communication, problem-solving, collaboration & team skills to provide high quality support • Detailed oriented and being able to collaborate with team with great multi-tasking skills and time management • Excellent communication (verbal and written) skills & accountability to interact and to provide high quality service