Jilien Liew

Background

About Jilien Liew

Hi there! I'm a seasoned professional with 7 years in the dynamic world of SaaS tech, specializing in areas like SaaS Product Support, Customer Success Strategies, customer experience and advocacy, and most currently, A.I. Data Quality and Machine Learning. I thrive in fast-paced settings, excelling in building and maintaining relationships with diverse clients and stakeholders. My expertise lies in providing top-notch technical product and customer support, weaving exceptional customer experiences, devising successful customer success strategies, and excelling in sales and professional writing services. I am keen to leverage my skills and experiences in Customer Advocacy, SaaS, and AI for a strategic pivot into the dynamic realms of Healthcare, Hospitality, Green, and EdTech industries. Navigating the ever-evolving tech landscape has been my forte, but let me share a little secret – my toughest job yet has been mastering the art of parenthood during the pandemic. Navigating the chaos of new parenthood in 2020 has only enhanced my resilience and project management skills, proving that even in the most challenging times, I know how to keep things running smoothly. Learning to advocate for myself and my child during the pandemic, ensuring our voices were heard in the chaos of overwhelmed medical professionals and unprecedented challenges has been one of my greatest teachers. Advocacy? I know it deep in my bones. Happy to connect and explore how I can bring value to your network and projects.