Jill Patton

Background

About Jill Patton

Acquired fourteen years of highly successful, progressive, and varied experience within a call centre environment including twelve years managing administrative and agent personnel. Made significant contributions to current employer including: improved revenue generation; reduced expenditures; increased productivity and performance of staff; reduced employee turnover; and improved customer service, administration policies and processes, agent satisfaction/morale, and quality of team members. Maintains the highest standards for performance and is dedicated to exceeding all expectations. Advanced proficiency in Excel, Word, PowerPoint, Access, Windows, Lotus Notes, and Internet applications. Advanced user in CMS (Call Management System) and TKS (Time Keeping System). Familiar with Visual Basic application. Possesses exceptional communication, leadership, analytical, problem-solving, decision-making, interpersonal, time management, motivational, and teambuilding skills. Skilled in recognizing employees’ contributions and strengths. Proven ability to adjust training and management style to optimize performance of team members and peers. Provided timely feedback and partnered with employees to achieve set objectives and ensure continual improvement. Accustomed to working in a rapidly changing, fast paced, and results-focused environment.