Jill S.

Background

About Jill S.

HIGHLIGHTS OF QUALIFICATIONS Clear, persuasive storyteller, editor, and strategic message planner Diplomatic facilitator, with ability to build consensus and work collaboratively with cross-functional teams Organized project manager who can set goals, manage projects, and deliver high-quality results on tight deadlines Ability to think through all aspects of production to improve workflow, create detailed process documentation, and write functional specifications for computer systems in support of complex projects. SELECTED ACCOMPLISHMENTS Collaborated with cross-functional teams to develop processes for organizational improvement, including editorial and workflow processes, improving efficiency and quality. Wrote clear, comprehensive process documentation. Launched project management software (Asana), created custom project templates, and trained staff. Partnered with subject matter experts to deliver complex training programs. Conducted needs assessments. Developed new-employee orientation program and training manual, reducing turnover. Coordinated and delivered in-person workshops and webinars, improving staff skills, content knowledge, and service delivery. Increased participation in Kaiser Permanente employee wellness programs by creating inspiring promotional campaigns. Improved effectiveness and reach of campaigns by strengthening relationships with colleagues throughout the organization. Articles always among most read on Kaiser Permanente intranet. Email timing correlated with desired behavior (program registration, health assessment completion). Improved ability of the University of California’s largest academic preparation program to raise funds by creating a communications and branding strategy, including a new website, brochures, newsletter articles, alumni profiles, customizable grant templates, and other collateral. Submitted successful grant and award applications. Authored and edited all manner of digital and print communications for internal and external use — with careful attention to operational goals, message, and brand. Developed customizable toolkits to make it easier for local communicators to do their jobs — saving resources and ensuring consistent branding and messaging. Evaluated high school transcript evaluation algorithm and wrote detailed functional specifications for UC Office of the President admissions program, resulting in more accurate automated transcript evaluations. This reduced the need of quality control evaluators from 150 seasonal staff to 54 seasonal staff within two years.