Jillian Knapp

Background

About Jillian Knapp

With 15+ years of experience as an Instructional Designer, Trainer, and Implementer, I specialize in one thing: making complex software simple. I bridge the gap between powerful technology and user proficiency, ensuring your teams are confident, competent, and productive from day one. I have successfully designed, built, and delivered numerous software training programs for organizations of all sizes. My teaching style is highly interactive and memorable, leading to high adoption rates and a smooth transition during times of change. Core Competencies: Rapid Mastery: Quickly learning complex software to become a subject matter expert. Full-Cycle Curriculum Design: Creating comprehensive curricula for in-person, virtual, and eLearning audiences. High-Stakes Facilitation: A trusted partner for high-profile clients, including Senior Partners at law firms, C-Suite executives, and political leaders. Change Management: Crafting clear and effective communications to guide organizations through technology shifts. My approach is built on three pillars: remaining teachable, staying current with technology, and being deeply attuned to my clients' needs. Looking for an expert to drive your next software implementation? Let's connect.