Jim Bailey

Background

About Jim Bailey

I am a Field Service Manager at Southwest Office Systems and a graduate of the University of North Texas with a Bachelor of Applied Arts and Sciences degree with an emphasis on Leadership Development. My first career was in the U.S. Air Force, where I proudly served for nine years, from 1990 to It was in the Air Force that I learned all aspects of equipment repair and maintenance, as well as how to troubleshoot complex electromechanical systems. While serving and living overseas, I continued working toward my Associate's degree in equipment maintenance, which I completed in 1996. I have been in the copier repair and service field since I have worked directly for two major manufacturers, OCÉ and Canon, and now work at a locally owned Sharp-certified dealership. I have extensive troubleshooting experience, and I have supported national-level accounts as well as smaller single-machine accounts. I was a field service technician until 2016, when I was offered the opportunity to become a field manager. As a manager, I use my past customer service experience to inform my actions on how to better help the technicians serve our clients. My philosophy for management is that I work for the people under me, and it is my job to help them while accomplishing the goals of the company. If the technicians have the support they need, they cannot fail. I am passionate about removing roadblocks to success and delivering top-notch service to the people who trust us with their service needs.