Jim Cummings
IT Support Technician - Tier 2 at Cowan Insurance Group
Based in Rockland, Canada
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Seniority
Staff
Department
Information Technology
Location
Rockland
Industry
Insurance
Company size
557
Contact information
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j•••••••@cowangroup.ca
Phone
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Background
About Jim Cummings
Top-performing and Experienced Technical Support Analyst with a demonstrated ability to learn, educate, and troubleshoot in SaaS environments. Proven excellence in Software, Application and customer support, liaison and application of business management and technical skills. Experience managing IT projects, resolving Technical support issues under strict deadlines, providing onsite and remote technical support to end users, balancing timelines, communicating across departments, and providing support for multiple enterprise applications. Specialties: Proficient knowledge of Windows, Mac, ISO, and Android operating systems Expert computer assembly, upgrade, maintenance and repair Skilled in ePC, CIC, VMware, Active Directory, and Exchange Skilled in identifying, diagnosing and resolving technical hardware, software If you believe I can be of help to you, your organization or you would like to learn more about my career, please get in touch through email at cummingsj@sympatico.ca.
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