Jim Cunningham

Background

About Jim Cunningham

IT Professional with 10+ years IT experience. Possess strong technical support abilities and a great work ethic. CompTIA A+ and Network+ certified with hands-on experience in providing support services for computers, servers, printers, VOIP phones, mobile device management and network support. O365 migration, setup and support experience in mixed environments. Use of HelpDesk ticket management software and Meraki for management of system resources and inventory. In addition, have obtained Auvik Engineer and StorageCraft Master Engineer certifications. Technical Skills Software: Windows 7 & 10, Server 2008 & 2012, Exchange 2010 & 2013 and Office 365, 2010, 2013 & 2016. ShoreTel software system and Vision/Netsmart medical records system. CW Manage Engine, Spiceworks, Remedy 8.1 and Zendesk to track Helpdesk issues. Meraki device management software for equipment resources and inventory. Veeam Backup & Replication with cloud storage. Use of Real VNC, LogMeIn and Boztech VENM for remote desktop access. Experience in Active Directory creating user and computer accounts, creating folders, unlocking accounts and assignment of rights and permissions for end users. Hardware: Computers, MF printers, CC machines, mobile devices, network servers & switches and ShoreTel VoIP phones.