Jim Decastro

Background

About Jim Decastro

Results-driven Customer Success Manager expertly ensuring mutually beneficial client interactions through strategic management and collaboration. Extensive experience in customer service, support and advocacy; the mission is to be proactive and reactive. Risk management, business continuity and process review are essential to the success of an organization – and its customers. The ability to quickly gather, digest and develop a plan of resolution to varied service situations is my primary skill. Strengths: Customer Advocacy | Escalation Management | Strategic Customer Success |Customer Relationship | Leadership | Consulting | Service Delivery | Relationship Building | Cross-functional Collaboration and Communication | Risk Evaluation, Management & Mitigation | Customer Support | Business Continuity | Self-Motivated | Customer Account Management | Asset Management | Performance Metrics | Project Planning | Provisioning | Team Builder | Security | Best Practices | Disaster Recovery | Process | Service Level Objectives (SLAs)|Excellent Communicator | Attention to Detail Strong Working Knowledge of: Software: Microsoft Office (including Teams and SharePoint, ServiceNow, Siebel, SAP, MailChimp, Google Workspace, Avaya Spaces, various VPN software (remote access). Industries Supported: Government, Telecommunications, Insurance, Hospitality, Finance, Transportation, Defense, Software.