Jim Freeman

Background

About Jim Freeman

EXECUTIVE SUMMARY: Accomplished and collaborative technology leader who is a champion for using data and technology to achieve enterprise goals. Well-versed as a consultant and leader in application development, architecture, infrastructure, product management, and innovation. A passionate advocate for the use of data as a strategic asset to build a culture around highly skilled teams who partner with the business to drive significant outcomes: Increased growth, team development, retention, and profitability through improved customer experiences; reduced operational costs; increased automation; and streamlined development and execution practices. A proven innovator, founding member, and architect of a large-scale corporate innovation department with vast experience leading digital transformations on an enterprise scale. Exceptional communication skills and a proven ability to convey complex technical concepts in business terms, provide clear insight into business value, and influence direction. Understands the impact of a team culture and builds one around excellence, getting results, and having fun along the way. LEADERSHIP IMPACT: • Operational Efficiency: Led the initiative in leveraging automation technology to reduce costs, surface new solutions, and uncover $100M in opportunities for the organization. • Innovative Leadership: Implemented the Large Language Model (LLM) capability for Generative AI (GAI) across the Farmers enterprise; formulated, executed, and provided guidance on a comprehensive roadmap encompassing more than 60 use cases that cut across all lines of business • Customer Experience: Crafted a measurement framework for Customer Experience (CX), Employee Experience (EX), and Audience Experience (AX) that led to elevated experiences, culminating in the highest CX score achieved since the program's inception; garnered over 4M customer responses within the initial year, earning recognition from Medallia for Best Practice in Framework Integration • Modernized Technology: Named inventor that introduced the use of drone capabilities and advanced technology to the Insurance Industry to gain a competitive edge and enhance satisfaction and efficiency for State Farm customers PATENTS & AWARDS: • Named inventor on 50+ patents for the use of Drones for Insurance, Distracted Driving, and Digital Communication • Hack Day Fan Favorite Award | Keep InTouch – Digital Communication (2012) • Eagles Award for Outstanding Academic Achievement | Eastern Illinois University