Jim Steven

Background

About Jim Steven

Head of Crisis & Data Breach Response Services for Experian in the UK, building on the knowledge, experience and success of Experian’s global data breach resolution offering. My passion lies in helping organisations understand their customers, to build loyalty and retention through customer satisfaction. My focus is to help organisations to take proactive steps in preparing for the ever-growing threat of cyber attacks and other crisis events. To fully prepare for a crisis event, organisations must invest in and test plans regularly, updating as new events occur, to ensure there is a comprehensive response plan in place that addresses everything from customer notification, to crisis management, forensics and legal considerations – most importantly to protect those affected, and to protect the organisation’s reputation in the longer term. The Experian team support organisations through this challenge - helping to provide reassurance to organisations and those affected in uncertain times. Prior to joining Experian, I worked in the security and risk management industry providing expertise in security risk management solutions, travel risk management, aviation security and corporate security for some of the world’s largest security companies. Specialties: Creation & implementation of sales strategy, sales management,Senior Account management, Strategic bid management, leading virtual bid teams,senior sales mentoring, sales coaching, new product creation, marketing campaigns, relationship mapping, facilitation of client workshops, public speaking, merger & acquisition project experience