Jimi Hansen

Background

About Jimi Hansen

Dedicated customer engagement specialist with over ten years’ experience working in customer relations Extensive experience delivering high quality customer service in a variety of work environments Creative problem solver with proven ability to establish rapport with customers, clients, and colleagues to find success in conflict resolution Strong working knowledge of professional software like Zendesk, Bazaarvoice, Adyen, and Engagor Excellent interpersonal and communication skills and ability to interact with individuals and teams at all levels Strong ability to work as a member of a team as well as independently in a fast-paced environment Exceptional ability to adapt to changing work environments and responsibilities Experience in creating budgets and performing actuarial duties Extensive experience in management including staffing, scheduling, delegating