Jimmy Parikh

Background

About Jimmy Parikh

20 years of professional IT industry experience. Perfect amalgamation of Customer facing roles for the last 9 years and being part of large IT Infra Operations team for the first 9 years. Key Roles performed of Delivery Manager, Solutions Manager, Service Delivery Manager, Transition & Transformation Manager and ITSM Specialist. Certified professional with ITIL V3 Expert, PRINCE-2 Practitioner, Azure cloud fundamentals, AWS cloud practitioner and trained on PMP and Google Cloud. • Sr. Delivery Manager – IT for Media and Technology Giants – for US & LATAM regions; Managing client requirements on GCP and AWS. Ensure service delivery and work with client exec for new business requirements. • Delivery Manager – IT Infrastructure for global insurance company spread across 130 countries and 500+ sites; Managing programs and projects to deliver transformation, optimization, and automation across whole 9-yards of Infrastructure services and towers. • Delivery Manager for Client Solutions – Global Infra Services; Proposal development with key TechOps solutions based on RFP and proactive response to client business challenges. Conduct due-diligence, Assessment and Roadmaps. • Multiple assignments at customer locations to provide consulting services and to execute the Transition & Transformation programs along with the Delivery team planning, executing, and presenting assessments programs & results, recommendation on operating model, performing trend analysis of SLAs & XLAs. • Sr. Manager IT Infrastructure – Global Ops; for Global Command Center platform & Operations encompassing of enterprise platforms. ITSM platform Design, Build & Operations for 30K end-users and with 6 processes; managing end-user comms; Monitoring platform Design, Build & Operations for 25K infrastructure devices across 20 sites. • Tech Lead for new IT Infra builds – Projects; Tier-3 Data-Centers design & implementation of sq. ft with multiple network rooms; Designing and production selection for LAN & WAN services; DC physical design consisting of IBMS, Rack, Power & Cooling. • Developed skills to effectively manage customer expectation, efficient vendor relationships and above all mentoring different teams that are working under cultural diversity across North America, LATAM, APAC, EU. Successfully worked with 500+ team members globally, multiple stakeholders, procurement teams, finance and HR teams under different capacity and business needs.