Jinish John
Technical Support Specialist at Infosys Bpm
Based in India
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Seniority
Staff
Department
Information Technology
Location
India
Industry
IT Services and IT Consulting
Company size
44K
Contact information
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j•••••••@infosys.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Jinish John
As a Senior Technical Support Specialist, I bring over 3.5 years of experience delivering top-tier support and solutions across technical and customer service domains. I thrive at the intersection of people and processes—whether it’s resolving complex technical issues, handling escalated customer concerns, or managing B2B collections and account receivables with precision and professionalism. Known for a calm, solutions-focused approach, I excel in high-volume environments where empathy, clear communication, and fast thinking are essential. My expertise also extends to data analysis and process improvement, which helps streamline support operations and enhance customer satisfaction. Core Skills: • Technical Support & Troubleshooting • Customer Relationship Management • B2B Collections & Accounts Receivable • Escalation Handling • CRM & Ticketing Tools (e.g, Zendesk, Salesforce, etc.) I’m currently exploring new opportunities where I can contribute my support expertise and problem-solving mindset to help businesses grow stronger relationships with their customers.
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