Jinnette Holguin
Customer Success Director at Georgia Mountains Ymca
Based in Gainesville, United States
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Seniority
Director
Department
Customer/Client Service
Location
Gainesville
Industry
Non-profit Organizations
Company size
34
Contact information
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j•••••••@gamountainsymca.org
Phone
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Background
About Jinnette Holguin
Customer Success and Value Leader with 10+ years of experience driving customer retention, digital engagement, and SaaS adoption. I specialize in building customer value realization frameworks that align business goals with measurable customer outcomes. I’ve led hybrid and remote teams to deliver scalable success programs, improve customer onboarding, and increase retention by double digits. By leveraging CRM platforms like Salesforce and Daxko, I translate data insights into actionable strategies that boost adoption, renewal, and expansion. Known for fostering executive stakeholder relationships and cross-functional collaboration, I thrive in dynamic environments where innovation and customer impact go hand in hand. My passion lies in empowering teams and customers to unlock the full value of their investments—ultimately driving long-term loyalty and growth.
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