Jitender Gupta

Background

About Jitender Gupta

As a seasoned Enterprise Architect with over 17 years of leadership experience in Information Technology I specialize in designing and implementing cutting-edge VoIP Unified Communications (UC) CX and Cloud Solutions for global enterprises. My expertise spans a wide range of technologies including Avaya Microsoft Teams Azure and AWS allowing me to deliver scalable secure and innovative solutions that drive digital transformation. I am passionate about security and compliance with a proven track record of ensuring data integrity and regulatory adherence across complex IT environments. Whether it's migrating on-premise systems to the cloud or optimizing contact center operations I thrive on solving challenges and improving efficiency through automation and process improvement. Key achievements include leading successful implementations for high-profile clients such as Global MNC Banks Financial Institutions driving digital transformation in contact centers while maintaining operational stability. My ability to analyze business requirements deliver robust technical architectures and collaborate across functions makes me a trusted partner in achieving business goals. With certifications in ITIL PMP Azure Cisco AWS Solutions Architecture I bring a comprehensive approach to incident management project leadership and service delivery ensuring that every solution is not only efficient but future-ready. TECHNICAL PROFICIENCES / AREAS OF EXPERTISE • Platform – Cisco Avaya Teams Azure Linux VMWare AWS CTI Dialer IVR AXP AXP-Connect • Voice & Communication Systems: Cisco Unified Communications Manager (CUCM) Analog Voice Gateways MS Teams Webex Avaya Communication Manager-CM System manager-SMGR Session manager-ASM AES -Application Enablement services SBC-Session Border Controller Media Server-AMS Proactive outreach manager- POM Dialer • Call Recording: NICE Call Recording Verint call recording Avaya contact recorder • Automation & Scripting: DevOps Approach Scripting for Automation Network Management Automation • Project Management: Technical Design Documentation Vendor Coordination Cross-Functional Team Collaboration • Security & Compliance: TLS Encryption Secure Authentication Risk Assessment Disaster Recovery • Cloud Solution- Azure Enterprise Cloud Avaya one cloud AWS • Contact Center Application:- CMS Avaya IQ AACC AAEP & MPP (IVR) Dialer • Protocols & Standards : TCP IP H.323 SIP H.248 VOIP ISDN MGCP RTP • Omnichannel Digital solution:- Chat voice email text messaging social media