Jithin Joy

Background

About Jithin Joy

Is the store online?” — when that question pops up at Louis Vuitton or 400 HEB supermarkets, my team and I make sure the answer is “Yes.” ‍ I’m Jithin Joy, an e-commerce production-support lead with 8 years in the retail world. I started by keeping Java apps healthy for H-E-B at UST Global and now guide a 22-member crew for Louis Vuitton at Valtech. Downtime hurts revenue and reputation, so I focus on: • 24×7 monitoring with Dynatrace, Grafana, Splunk, Kibana, New Relic • L2/L3 troubleshooting across ATG, SFCC, Azure, Linux & Oracle • Clear, calm bridges and SLA-driven ticket care (ServiceNow & HPSM) • Coaching teammates in tech and soft skills 🧑‍🤝‍🧑 Certified in Salesforce Commerce Cloud and backed by an MBA in Digital Marketing, I blend code know-how (C, C++, C#, Java) with business sense. I’m also exploring Google Cloud to widen my toolkit. Wins I’m proud of: 99.98 % availability for LV’s global online store Cut critical incident resolution time by 35 % through better alert rules Built a knowledge base that trims new-hire ramp-up from 3 months to 5 weeks Curious about keeping high-volume retail sites steady, or looking for a partner who speaks both tech and business? Let’s connect 🤝