Jo Keith

Background

About Jo Keith

Over 7 years in Client Management at Santander for Portico, developing inhouse toolkits for room and event bookings, leading Board and Executive Committee events - planning and execution across all UK offices. Ensuring national events are ran seamlessly and planned meticulously, improving communication with service providers which improves signposting for employees of the client. Ownership for IT product for the bank which involves delivery and fulfilment, installation, training and management of the platform alongside ensuring internal governance and new benchmarking is adhered to. Leading the room booking team and previously receptions when they were managed by FOH teams (now security). Leading all individuals as one team for events across multiple employers. Product owner of Condeco in the bank. I plan, network build and install the screens in all head offices the desk and meeting room plans, I am part of the strategic plan to include Condeco and all building changes. Retail: Making strategic visits across the whole of the UK to the banks' branches to check cleaning standards, safety, comfort of staff and expected standards of hygiene. Escalating as needed with senior management and being a point of contact across retail and head offices for management. Working in conjunction with all stakeholders to process governance, policy management and vendor management. Suitability of products is considered within appropriate frameworks. Audits head office of sites carried out and information shared with clients as appropriate. Leading conversations around customer service and ensuring that customer journeys are important and considered. Part of the planning team around the new head office site, specifically regarding customer satisfaction, journeys and how to enable the best outcomes for guests with disabilities.