Joan Eddy

Background

About Joan Eddy

Over 25 years of in-depth client relations, team leadership and high level management experience in the field of education financial services with a history of driving results. Developed and managed highly successful teams and departments focused on areas of loan volume generation, technical help desk, program compliance, customer service, and product design/implementation.* Track record tackling critical projects and completing them on time while leveraging opportunities to drive positive change.* Successful history of building high performance teams, effective systems and processes.* Demonstrated ability applying creative technology and process solutions to complex loan production issues.* Reputation for being action oriented, learning agility, and being a team player. Background includes:* Strategic management leadership * Corporate and Business Unit Controllership * Acquisition Integration * Systems Implementation * Re-engineering processes * Lending compliance * Regulatory requirements * Quality assurance management Specialties:* Major system implementations: Implemented Patriot Act Verification on time as mandated by federal regulators.* Corporate governance: No major findings in multiple audits from internal and external agencies.* Acquisition integration: Led integration of two large loan origination teams.* Process Improvement: Effectively reduced turn around time in production area 40% with no negative impact to customer.