Joan Scott

Background

About Joan Scott

Infusion billing is a complex and specialized field that requires expertise, efficiency, and empathy. As the Revenue Cycle Manager at GI Alliance, I lead a team of 28 infusion billers and collectors who handle the insurance intake, verification, and collection processes for 63 physician-based infusion sites across the country. With over 20 years of experience in infusion billing and collections, I have developed a strong skill set that combines technical proficiency, analytical acumen, and communication savvy. I use electronic health records (EHR) and data analysis tools to optimize workflows, ensure regulatory compliance, and monitor key performance indicators. I also leverage my negotiation and customer service skills to maintain positive relationships with clients and debtors, resolving complex issues and mitigating risks. Under my leadership, the infusion collection team has achieved impressive results, increasing the cash collection rate from 5% to 25% and reducing the accounts receivable (AR) over 120 days to 14%. I am passionate about delivering quality care and service to our patients and providers, and empowering my team to excel in their roles.