Joann Bloom

Background

About Joann Bloom

Summary or Qualifications:•More than 6 years successful experience in Customer Service Management and customer service with recognized strengths in sales a service staff support.•Accurate, effective and calm multitasking abilities in a detailed oriented, fast pace and dead-line intensive environment. Ability to prioritize large workloads and delegation, good verbal and written communication skills. •Ability to resolve product or service problems by clarifying the customer’s complaint, identify the cause of the problem, select and present the best solution to solve the problem, expedite resolution and follow up to ensure customer satisfaction.•Recognized for professionalism, competency, team spirit, diplomacy and commitment to achieving both sales and customer service objectives.•Excellent interpersonal, organizational, problem solving, critical thinking and decision making skills.•Respected for dedication, initiative, innovation, professionalism, determination and positive energy in achieving results.•Demonstrate leadership that promotes effective team building with tact, diplomacy and sound judgment resulting in positive experiences for both clients and associates.•Strong leadership, team building, training, coaching and mentoring capabilities.Job Related Courses:• Leadership Practices & Attributes• Sales & Service Coaching Practices• Sales Leaders Practices• Recognizing Opportunities• Behavioral based Interviewing skills • Conflict Resolution• Creative Negotiating Workshop• Everyday Coaching• Management Fundamentals