Joanna Wright

Background

About Joanna Wright

Freshservice Subject Matter Expert and Technical Service Lead. Proven expertise in platform implementations, migrations & enhancements, developing and deploying strategic roadmaps to align with business goals. Adept at incorporating UX design principles and ITIL standards to deliver usercentred, outcome-focused solutions with attention to detail.While I have mastered Freshservice, my passion lies in incorporating UX design practices into my consulting work. I use UX principles to align customer business goals with ITIL standards, ensuring my solutions achieve the desired outcomes. This user-centered design approach helps me streamline IT services that are not only efficient but also user-friendly and engaging, driving value co-creation.I'm currently enhancing my UX Design skills through a Google UX Design course, with a focus on human-computer interaction. I am actively building a professional portfolio that showcases my ability to create intuitive and engaging experiences. I aim to blend my expertise in IT Service Design with UX design principles, enabling me to architect solutions that meet user needs and optimise functionality and usability.