Joanne A.

Background

About Joanne A.

I have extensive experience in Customer Success and Technical Account roles, and am passionate about assisting customers in defining their desired outcomes and planning for success. In recent roles, I have worked principally with Europe and Asia, using my French, German, Japanese and Korean skills to facilitate communication. My remit has included leading quarterly business reviews with C-suite, coordinating operational cadence calls with technical contacts, owning renewals and identifying opportunities for upsell and cross-sell. I have nurtured relationships with high-profile customers and managed geographically distributed teams, ensuring that each team member had the support they needed to flourish in their role. A significant portion of my time has also been providing training to teams across the world. Coordinating cross-team activity for my customers and handling escalations in an effective manner have formed a crucial part of all of my roles.