Joanne Brookes

Background

About Joanne Brookes

I am a co-founder of Cafe Mono Congo, a successful restaurant, catering and retail business in Costa Rica. For over eleven years, I have been leading the digital marketing, branding, learning and development, customer service, financial and legal management, and HR automation of our operations, ensuring quality, efficiency, and growth. I have extensive experience in managing teams, training new initiatives and projects in the education sector, provincial government, healthcare software and professional services sectors. I have been working remotely with global sales and marketing teams since 2009, using technology tools to collaborate and communicate effectively. I have a strong education in marketing, communications, administration, and instructor education. I have a Master of Science in International Marketing from EDHEC Business School (Top 10% of class), an MBA from Royal Roads University, and a Certificate in Online Education from Rutgers University. I recently completed the Google Digital Marketing & E-Commerce Certificate and Zendesk Administer Expert Certificates. My mission is to create and deliver value to fast-growing and learning organizations, using my skills and expertise in marketing, learning and development, team building, and account management. I am passionate about effective teams, customer satisfaction, and lifelong learning, and I strive to achieve excellence and sustainability in everything I do.