Joanne Clark

Background

About Joanne Clark

About Me I am an experienced and commercially driven Head of Completions and Client Care / Customer Service Coordinator with over 20 years in client-facing roles. My background spans customer service, administration, and project delivery, but my real strength lies in building relationships, driving growth, and identifying new business opportunities. I combine a customer-first approach with strong commercial awareness, ensuring every interaction supports both client satisfaction and business objectives. Skilled at structuring sales conversations, handling objections, and uncovering client needs, I bring the ability to turn first contact into long-term partnerships. With experience across commercial and residential construction, I understand how to position services, broaden networks, and open new markets, while ensuring high-quality delivery and client retention. I am now seeking a role where I can apply my sales acumen, relationship management, and business development skills to deliver real growth. Key Commercial Skills Sales & Business Development | Identifying New Opportunities | Lead Generation Client Relationship Management | Objection Handling | Consultative Selling Commercial Awareness | Account Growth | Cross-Selling & Upselling Project & Service Delivery | Customer Journey Mapping | Client Retention Strategies CRM Expertise (HubSpot)| Pipeline Management | Reporting & Analysis Communication & Influence | Networking | Building Strategic Partnerships Organised & Results-Oriented | Strong Negotiation Skills | Adaptable to New Markets Jo.clark1975@outlook.com +44 7945337759