Joanne Cody

Background

About Joanne Cody

I’m currently in my 11th year at JetBlue. After six years in BOS, I was offered the experience to branch out and expand my talents to opening up our locations in Providence, RI, Worcester Regional Airport, Nantucket, Martha’s Vineyard, and Hyannis locations. I was responsible for opening up both seasonal locations as well as brand new cities we serviced. Not only was I responsible to coordinate all of the logistics of equipment, training and expediting, I was also responsible for maintaining the training records and all administrative aspects that were subject to audits by the FAA as well as TSA. The experience has been more than rewarding. I truly enjoyed seeing exactly how a station comes together from the ground, up. The knowledge gained from being a part of a team, and making decisions that are very important to the success of the operation has been constant and invaluable. I am currently working in our Boston location and I decided to branch out into the Ground Ops Dept to further my knowledge and experience with all aspects of our operation “below the wing.” I have been with the company for over 10 years. I enjoy the variety and constant changes and updates that come with the responsibilities of these qualifications. I also enjoy being in close working proximity with my leadership. I enjoy the approachability and the professionalism of my General Manager and Supervisors, and I learn something from them every day, as well as from my fellow crew members, both new and veteran. The feeling of empowering fellow crew through training, all while keeping it fun and interesting, is the best part of my job. It really is true-people will never forget how you made them FEEL, whether it's work or personal, and I believe that this is so important with a customer-service driven environment, as well as interaction and being an inspiration to fellow crew members.