Joanne Gallagher

Background

About Joanne Gallagher

I am a passionate and results-driven Customer Involvement and Standards Manager, dedicated to ensuring the customer voice is embedded at the highest levels of decision-making. With extensive experience in customer engagement, governance, and strategic oversight, I lead the National Customer Group (NCG) framework to provide Board-level assurance on customer involvement. My role involves: Overseeing the NCG/RCG framework to ensure meaningful customer engagement Collaborating with operational service areas to drive customer-focused improvements Reporting on Customer Standards performance and leading enhancements to Customer Promise pledges. Providing assurance to the Group Board on the impact of customer voice in shaping services. With a strong background in governance, customer engagement, and performance reporting, I am committed to driving continuous improvement and ensuring customer perspectives influence key business decisions. I am also exploring opportunities to further contribute at the Board level, bringing customer insights and strategic thinking to the forefront of leadership discussions. Let’s connect and collaborate on enhancing customer engagement and service excellence!