Joanne Krivushenko

Background

About Joanne Krivushenko

Joanne Russell Experienced Team Leader | Customer Service & Safety Specialist | Aspiring Triple Zero Call Taker | Strong Communicator Under Pressure I’m an experienced and versatile professional based in Beveridge, VIC, with a career spanning traffic management, hospitality, retail, and customer service. Across every role, I’ve built a reputation for leading with empathy, maintaining safety and compliance, and delivering genuine, people-focused service. I’ve worked as a Senior Team Leader, Trainer, and Auditor with Utilities Traffic Management (UTM), ensuring safe operations, mentoring staff, and upholding the highest professional standards. Before that, I managed the bar and events at Hunters Tryst in Beveridge, overseeing staff, stock, and customer satisfaction in a fast-paced, community-focused venue. I’ve also gained valuable retail experience with Bunnings and Spotlight, where teamwork, adaptability, and customer care were always at the heart of what I did. Looking ahead, I plan to expand my qualifications through a Certificate IV in Work Health and Safety and/or Certificate in Emergency Response and Rescue (RII30719). My dream job — and ultimate goal — is to become a Triple Zero Call Taker, where I can use my calm, compassionate communication and quick thinking to support people in critical moments. My purpose is to lead with empathy, protect with integrity, and serve with heart — whether I’m managing a team, guiding others through crisis, or offering calm and clarity in moments that matter most. Every role I’ve taken, from hospitality to safety management, has been about improving people’s lives and creating order in chaos. Becoming a Triple Zero Call Taker isn’t just a career goal — it’s the purest expression of who I am: the steady voice people can rely on when they need help the most.