Joberson Silva
Serveice Delivery Manager Latam and Us at Microland Limited
Based in Mogi Guaçu, Brazil
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Seniority
Other
Department
Other
Location
Mogi Guaçu
Industry
IT Services and IT Consulting
Company size
6.4K
Contact information
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j•••••••@microland.com
Phone
5 credits+55 ••• •••• ••••
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Background
About Joberson Silva
Service Delivery Manager | Service Excellence & Customer-Centric Leadership. As a Service Delivery Manager, I bridge the gap between technical teams and clients, ensuring high-quality service delivery aligned with business goals. With a strong focus on performance, customer satisfaction, and continuous improvement, I lead cross-functional teams and manage key accounts to deliver value consistently. Key responsibilities include- Managing service delivery to meet SLAs and KPIs, ensuring operational excellence- Acting as the main point of contact for clients, building strong, trust-based relationships- Leading service reviews, QBRs, and incident resolution strategies- Driving process improvements through agile practices and ITIL frameworks- Coordinating internal teams to ensure seamless execution and alignment with customer expectations.
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