Jocelyn Castro

Background

About Jocelyn Castro

Enthusiastic and adaptable professional with a diverse background spanning customer service, e-commerce, research, HR, and reception roles. Committed to delivering exceptional results through a customer-centric approach, organizational prowess, and effective collaboration. Cashier at Ingles Markets: Drove customer satisfaction by ensuring smooth check-out processes, embodying the Ingles brand, and cultivating relationships with shoppers. Embraced a learning culture, transitioning from a beginner to a mentor, gaining leadership and team-building experience. Online Grocery Pick-Up Clerk at Kroger: Excelled in efficiently selecting and assembling online orders, meeting/exceeding customer expectations for quality and freshness. Communicated effectively with customers, demonstrated adaptability, and adhered to safety and procedural guidelines. Undergraduate Research Assistant: Contributed significantly to research projects, transcribing and analyzing interviews, and actively participating in discussions to enhance research quality. Demonstrated strong organizational and research skills, collaborating closely with faculty to synthesize conclusions. HR Associate: Facilitated efficient HR operations by processing verification of employment requests, reviewing resumes, and contributing to the hiring process. Exhibited excellent organizational skills and attention to detail while supporting the Talent team. Receptionist: Currently representing Regal Cinemas with pride, managing various responsibilities, including phone and email communication, visitor coordination, and conference room bookings. Dedicated to creating a welcoming environment and ensuring a seamless experience. Education: Bachelor of Arts in Communication Studies from The University of Tennessee, Knoxville. Acquired a strong foundation in communication theories, research methods, and interpersonal dynamics. Notable coursework includes Business and Professional Communication, Communication Theory, and Research Methods in Communication Studies. Aiming to bring my diverse skill set, passion for customer satisfaction, and commitment to excellence to new challenges and opportunities. Let's connect and explore how we can collaborate!