Jocelyn Howard

Background

About Jocelyn Howard

I’m a people-focused leader with 20+ years of experience in operations, program management, customer success, and service delivery. I’ve built my career around solving complex problems, leading high-impact initiatives, and creating smoother, more scalable ways of working. From managing critical escalations to launching large-scale training programs, I’ve worked across teams and departments to improve how things get done, always with the customer experience in mind. I enjoy bringing structure to chaos, empowering teams, and driving results that actually stick. I’m especially passionate about developing people and building processes that make work more effective (and a little less stressful). Whether it’s onboarding, compliance, crisis response, or performance improvement, I bring a steady, solutions-oriented mindset to every challenge. Currently brushing up on my Lean Six Sigma skills and working toward a Green Belt to sharpen my process improvement game. Let’s connect if you’re looking for a leader who blends strategy, structure, and heart — and knows how to get things done across teams.